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Management Team
Richard A.(Rick) Smith
Chief Executive Officer & President
Mr. Smith has a rich experience base in the telecommunications industry. Prior to being named the CEO/President of SECURUS, Mr. Smith held a series of positions in a wide variety of disciplines at Frontier Corporation including operations, finance, IT, and business development among others As the CEO of Eschelon Telecom, Inc., he grew revenue from approximately $30 million to some $350 million and grew EBITDA to some $80 million, a CAGR of 48%. His achievements at Eschelon led to a successful IPO in the summer of 2005.

Rick has a Bachelor of Science in Electrical Engineering and a Masters in Mathematics as well as an MBA.”

William D. (Bill) Markert
Chief Financial Officer
Bill Markert was named Chief Financial Officer of SECURUS Technologies in June 2008. Previous to becoming SECURUS' CFO, Mr. Markert held executive level finance positions at Eschelon Telecom, Inc. with his most recent position being Executive Vice President – Network Finance. At Eschelon, Mr. Markert was responsible for revenue and cost accounting/reporting, network cost management, carrier access billing and revenue/margin assurance. Mr. Markert also directed various merger and acquisition projects. Before Eschelon, Mr. Markert spent nine (9) years at Global Crossing and its predecessor companies in various financial, regulatory, and operational management roles.

Mr. Markert holds a Bachelor of Business Administration degree from the University of Wisconsin – Whitewater, and an MBA degree from the University of St. Thomas in St. Paul, Minnesota.

John Viola
Executive Vice President – Global Sales
John Viola serves as our Vice President and General Manager, Correctional Systems. Mr. Viola served as the Vice President and General Manager of Evercom Correctional Systems from November 2000 until we acquired it in September 2004. Prior to joining Evercom, Mr. Viola served as Vice President of Sales and Marketing for a national e-commerce and connectivity company. Mr. Viola also served as General Manager of AT&T’s small business group in the western United States during his 18-year tenure with AT&T. Mr. Viola has over 25 years of experience in senior level sales, marketing and management. Mr. Viola holds a B.A. in Marketing and Management from the University of Illinois, an M.B.A. from Roosevelt University in Chicago and has Executive Level education from Texas A&M University. Mr. Viola has served on numerous civic organizations, including the Board of Directors for the Public Education Business Coalition and Colorado Uplift, promoting education for inner city youths.
Dan Crawford
President – Syscon
Dan Crawford is Senior Vice President, Corporate Development for Securus Technologies, and General Manager of Syscon Justice Systems. Mr Crawford has enjoyed a stellar career as a senior manager (including stints as Chairman, CEO and President) with a number of important companies in the public safety and corrections industry. In addition, Mr. Crawford was the founder of EPIC Solutions, Inc., an INC 500 fastest growing company. Mr. Crawford has been named Business Leader of the Month by the national Foundation for Enterprise Development, and One of the Most Influential Technology Leaders by the San Diego Business Journal. Mr. Crawford began his professional career in the military as a Naval Aviator. After leaving active duty, Mr. Crawford remained in the Naval Reserves and retired in 1996 with the rank of captain. He holds an undergraduate degree in business administration, an MBA, and a law degree, and has served on multiple boards of directors.
Dennis J. Reinhold
Vice President, General Counsel and Secretary
Dennis J. Reinhold serves as our Vice President, General Counsel and Secretary. Prior to joining Securus in August 2005, Mr. Reinhold served as the Associate General Counsel of SOURCECORP, Inc. SOURCECORP is a $420 Million public company (NASDAQ: SRCP) with 7,000 employees worldwide, and specializes in business process outsourcing of critical data and documents. In that role, he was responsible for the worldwide legal function of the Business Process Solutions Division, the Statement Solutions Division, the Legal Claims Division and the Direct Mail Division. Prior to his position at SOURCECORP, Mr. Reinhold served as Division General Counsel/ Director of International Legal Affairs and Assistant Secretary for AAF-McQuay, Inc. Mr. Reinhold has nearly 20 years of legal experience, both in law firms and in-house positions, with an emphasis in practicing in the areas of corporate and international law. Mr. Reinhold has a J.D. from St. Louis University; a B.S. in Marketing and Business Administration from the University of Illinois and he completed the Advanced Management Program at The Wharton School, University of Pennsylvania.
Bob Rae
Executive Vice President of Operations and Information Technology
Bob Rae serves as our Executive Vice President, Operations and Information Technology leading Securus' Operations, Service, and Information Technology organizations. Prior to joining Securus, Mr. Rae was Vice President of Operations for EngineX Networks, an engineering professional services firm specializing in engineering carrier telecommunications networks. Mr. Rae has also held leadership roles with Fujitsu, where he led international professional services and technical support operations, and with Bell Atlantic, where he led strategic planning of operations and engineering of telecommunications networks. Mr. Rae has a B.A. in Economics and a B.S. in Psychology from the University of Pittsburgh and an M.B.A. from the Katz Graduate School of Business. Mr. Rae has had Executive Level education at the Wharton School of Business.
Greg Haertling
Vice President of Product Management
Greg Haertling serves as Vice President of Product Management. Mr. Haertling is responsible for creating new product and application strategies and for managing the product lifecycle of existing offerings. Previously, Mr. Haertling served as Vice President of Product Development and Information Technology from 2005 through 2007. He was also Director of IT Development and Director of Billing Operations for Evercom Systems, Inc. from October 2003 through June 2005. Prior to joining Evercom, Mr. Haertling was a Partner at Accenture providing consulting services to Fortune 500 and middle market companies. Mr. Haertling led major systems development engagements in telecommunications, data communications, and media and entertainment companies and managed large-scale implementations of order management, billing, and customer care software solutions. His tenure at Accenture provided him with a thorough understanding of the challenges and opportunities facing organizations on market driven, mission-critical projects. Mr. Haertling holds a Bachelor's degree from Westminster College.
Kate Lengyel
Vice President, Human Resources
Kate Lengyel serves as our Vice President, Human Resources. Prior to joining Securus in July, 2007, Ms. Lengyel held the position of Vice President of Human Resources at Excel Telecommunications where she was an integral part company’s acquisition of Vartec Telecom. Ms. Lengyel acted in a leadership capacity at Stone Holdings, Inc. where she was the Director of Human Resources for over 12 years. She has created a successful track record of employee initiatives, leadership and organizational change management. Ms. Lengyel has diverse Human Resources experience in start-ups, growth and M&A situations. Ms. Lengyel holds both a Bachelor of Science in Human Development and a Masters of Education in Human Resource Development from Vanderbilt University in Nashville, Tennessee.
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