Calls to your phone line(s) from a correctional facility may be restricted for many reasons. Here are a few:
Collect Call Restriction. Your
local telephone company may restrict collect calls. Call your local
telephone company to have this restriction removed. Once any of these
restrictions is removed, it may take up to 72 hours for a collect call
to go through.
New Telephone Number. If
you have a new telephone number, a restriction could be placed on your
line. Simply provide us with the date you received your new number from
your local telephone company, and CBS can remove the restriction.
Exceeded Your Spending Limit.
If you have exceeded your Account spending limit with our Company,
calls to your line may be blocked. If you believe this is the case,
please contact us at 1-800-844-6591.
When an inmate dials a number and the call is answered, the
called party will likely hear a brief message that identifies the call as being
collect. Information about the name of the correctional facility or the name of
the inmate may also be provided. The called party will then be instructed to
press a button on their touchtone phone or say yes to accept the call. If the
call is not accepted or if the called party merely hangs up, the call will not
be billed to the dialed number.
Calls will appear on the bill only if someone in your
household or business, accepts the call in this manner. Again, if nothing was
done, or is the called party hangs up, the call will not be billed. If calls on
your bill are unfamiliar, please check with other members of the household or
business or anyone else who may have access to your telephone to determine who
may have accepted the call.
