Manage My Account
Username
Password
Lost Password?
Web Registration - New User
Open A New Account
Fund Your Inmates Account Now Find Out More Information Create An Advance Connect Account Have An Account? Create Online Access
FAQs Products & Services Facility Websites
Why are my calls blocked?

Why are my calls blocked?

Calls to your phone line(s) from a correctional facility may be restricted for many reasons. Here are a few:

Collect Call Restriction.
Your local telephone company may restrict collect calls. Call your local telephone company to have this restriction removed. Once any of these restrictions is removed, it may take up to 72 hours for a collect call to go through.

New Telephone Number.  If you have a new telephone number, a restriction could be placed on your line.  Simply provide us with the date you received your new number from your local telephone company, and CBS can remove the restriction.

Exceeded Your Spending Limit. If you have exceeded your Account spending limit with our Company, calls to your line may be blocked. If you believe this is the case, please contact us at 1-800-844-6591.


About My Bill

About My Bill

When an inmate dials a number and the call is answered, the called party will likely hear a brief message that identifies the call as being collect. Information about the name of the correctional facility or the name of the inmate may also be provided. The called party will then be instructed to press a button on their touchtone phone or say yes to accept the call. If the call is not accepted or if the called party merely hangs up, the call will not be billed to the dialed number.

Calls will appear on the bill only if someone in your household or business, accepts the call in this manner. Again, if nothing was done, or is the called party hangs up, the call will not be billed. If calls on your bill are unfamiliar, please check with other members of the household or business or anyone else who may have access to your telephone to determine who may have accepted the call.


How do I avoid disconnections?

How do I avoid disconnections?

To communicate by telephone with an inmate at a facility, you must have a touch-tone phone that emits a tone when the buttons are pressed.

For security reasons, failure to comply with the following could cause your call to be disconnected:

  • Transfer or put the call on hold
  • Use or answer call waiting 
  • Use a cordless phone (static could cause a disconnect) 
  • Press extra numbers on the touch-tone keypad 
  • Stop your conversation (a period of silence may cause a disconnect) 
  • Try to make any kind of 3-way call

See All FAQs
AdvanceConnect™ Account

Direct Bill Account

Traditional Collect Account

Inmate Debit Account

Secure Instant Mail  

Do you want to receive calls from...
Texas Department of Criminal Justice? Click here