Calls to your phone line(s) from a correctional facility may be restricted for many reasons. Here are a few:
Collect Call Restriction. Your
local telephone company may restrict collect calls. Call your local
telephone company to have this restriction removed. Once any of these
restrictions is removed, it may take up to 72 hours for a collect call
to go through.
New Telephone Number. If
you have a new telephone number, a restriction could be placed on your
line. Simply provide us with the date you received your new number from
your local telephone company, and CBS can remove the restriction.
Exceeded Your Spending Limit.
If you have exceeded your Account spending limit with our Company,
calls to your line may be blocked. If you believe this is the case,
please contact us at 1-800-844-6591.
How can I block my phone from receiving inmate calls?
If you would like to prevent calls from a correctional facility handled by
Securus Correctional Billing Services, please contact us
at customerservice@securustech.net
and a representative will assist you in placing a restriction on your line.
There is no charge for this restriction. We make every effort to stop the
collect calls; however, we cannot guarantee this service for facilities that we
do not support. If you should notice collect calls still coming into your home
from a correctional facility more than 48 hours after the restriction has been
placed on your line, please contact the Securus Correctional Billing Services and
additional steps may be taken to prevent the collect calls.
How do I open a new phone account so I can receive calls?
To receive calls from an inmate facility, you must have a touch-tone telephone.
When you answer a call from a facility and hear the computerized voice, wait
for the message to complete. When the message is complete, depress the
appropriate instructed digit to accept or reject the call.
If you do nothing, the message will prompt you again. If
you do nothing once
more, or do not follow instructions, the call will
disconnect. You will NOT be
connected if you fail to respond to the touch-tone prompts.
To protect you and
to offer fair and equitable telephone access for all
inmates, time limits have
been placed on all calls by the correctional facility. Time
limits vary from
facility to facility within Securus Correctional
Billing Services areas. To
ensure your call isn't disconnected prematurely, please
adhere to the frequently asked question on How to Avoid Being
Disconnected.
We have several account options for customers to choose
from. Our most popular
is a prepaid AdvanceConnect™ Account account. Calls will
connect to all phone types such as home phone, cell phones, and
internet (such as VOiP carrier) with this Account. You can
also add multiple phone numbers to your Account so you can be reached
wherever you are. This
means you can have your home phone number and your cell
phone number all on the
same Account. Only one Account to fund and all collect call
charges will be
deducted from your Account. Please send us an email, call
us, or chat with us
today to add a cell phone numbers to your current Account!
